Cancellation and Refund

Refund Policy

 

Returns

Our return policy is applicable up to 1 day past the purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@dropdawg.com or you can mail at the registered office address for our company Meerseniers Private Limited situated at 4/394, Vijayant Khand, Gomti Nagar, Lucknow - 226010.

Sale items (if applicable)

Regular priced items and sale items may be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@dropdawg.com and your item will be picked up from the doorstep where the order has been delivered. 

Shipping

The products supplied are delivered through local neighbourhood merchants which does not warrant any shipping requirements.